orange mango cupcake

ordering

Cupcake & Cake Sydney Delivery and Ordering Information

We have a delivery service that operates Monday to Saturday servicing the Sydney Metropolitan area. We cannot guarantee specific delivery times. If you require a specific delivery time please contact us and we can quote on the specific cost for an express courier service.Our deliveries are made between 8am and 4pm Monday to Friday.  To help our drivers please ensure that all the delivery instructions are correct. Please enter any additional delivery information in the checkout stage. We do not deliver to PO boxes. If it is a business address please enter the company name as well. If your suburb is not listed please contact us via phone or email and we can provide you with delivery costs.

 

Minimum Orders

Orders for delivery are minimum $40.00 excluding delivery costs. Please review the Minimum Orders listed on our website carefully so that you know whether you need to place an advance order or can just pop into one of our shops. These quantities are specified so that we can best serve as many people as possible throughout the day.

Notification

Our online system provides you with the earliest available timeslots for pickup. Thursday, Friday, and Saturday are our busiest days. We recommend that orders for these days are placed at least 3 days in advance to avoid disappointment.

Online Ordering Information

The cut-off time for classic sized cupcakes ordering is 10am the day before. The cut-off time for petite cupcakes and celebration cakes is 4pm two days before. If the flavour you have ordered is not available we will contact you to arrange a replacement flavour. We cannot guarantee all flavours will be available at time of ordering. Once your order has been received we will contact you to confirm your order. We do not take or confirm special orders via email or fax. Please note that full payment is required upfront on placing orders. We reserve the right not to accept an order. If you notice an error in the order confirmation you must notify us by phone or email by 12.00 noon the day before the order is due to be collected. If you wish to cancel your order for any reason, you must notify the relevant branch by telephone before 12:00 noon the day before your order was due to be picked up.

In-store Ordering

We are pleased to take your order in-store during the following times: Monday to Friday 8:30am to 4:00pm and Saturday 9am to 1pm. For custom orders please make an appointment with our consultants.

Refund Policy

We are unable to offer a monetary refund. If you cupcakes are faulty they must be returned to store purchased for an exchange.

Accepted Payment Types

Visa, Mastercard, Amex, Paypal. Amex payments will incur a 3% surcharge.