Can you match colours to my theme?

We can certainly match the icing colours to your theme. Please email us any samples or images you have and we can send you photos of mockup cupcakes for your approval.

How do you package the corporate cupcakes?

We have many packaging options for our corporate cupcakes.

We usually box our cupcakes side by side so they do not move during delivery.

The largest catering box we stock fits approximately 70 Classic (regular) size cupcakes side by side and then we have our 24 individual hole boxes and 12 individual hole boxes the 6 hole individual boxes. We also stock our window range of individual boxes and elegant clear cube boxes with single cupcake silver inserts that are available with or without ribbons.

We box our Petite (mini) size corporate cupcakes in lots of 24 cupcakes as a minimum.

What type of file do you need for my images or Logo?

To print with clarity and precision on corporate cupcakes/cakes or cookies your logo or artwork needs to be supplied to us in a JPEG, PNG, PDF or EPS format.

Please note very small text may not appear clear once resized to fit the edible discs.

Please ensure the files submitted are final and do not require any changes.

Our edible printer will print the images as are submitted to Vanilla Cupcakery.

Our edible discs are 3cm in diameter for our Petite (mini) cupcakes and 4cm round in diameter for our Classic (regular) size.

Where can I pickup my order?

You can pickup your order at our store on 209 Rocky Point Road Ramsgate anytime between 9 am and 4 pm Monday to Friday or Saturday between 9 am and 12 pm.

How do I choose delivery or pickup for my order?

Once you have ordered the products you require click on checkout, here you will be prompted to enter either delivery or pickup for your order.

If you made an error don’t worry please contact us asap at either [email protected] or call us on 1300 769 385 and we will assist you with your order.

When do I need to place my order?

The cut-off time for Classic and Petite size cupcakes 12 pm the business day prior. The cut-off time for our Cakes and Celebration Cakes is 4 pm two days before.

If the flavour you have ordered is not available we will contact you to arrange a replacement flavour.

We cannot guarantee all flavours will be available at the time of ordering.

We do not take or confirm special orders via email or fax. Please note that full payment is required upfront on placing orders. We reserve the right not to accept an order. If you notice an error in the order confirmation you must notify us by phone or email by 12.00 noon the day before the order is due to be collected.

How can I place an order and pay?

You can order and pay online through our secure website using a credit card or Paypal.

You can order and pay over the phone on 1300 769 385.

For our corporate clients, we will issue a Tax Invoice if order placed over email or phone.

We accept Cash, VISA, Mastercard, American Express, Paypal, EFTPOS and Direct Deposit.