Frequently Asked Questions

Products

Please note that all our products are baked fresh onsite in our commercial kitchen, which handle ingredients used to make all our products. While we do have processes in place to minimise the risk of cross-contamination, we have one commercial kitchen and do not have segregated production lines, so cross-contamination of ingredients is possible.

All our kitchens handle all the main allergens of dairynutspeanutsgluten (wheat)eggsesamesulphites and soya.

If you have a serious allergy to any of these allergens, or one which could cause you to have a major allergic reaction, sadly the only way for you to be 100% safe is not to eat any of our products.

Please email us your request at [email protected] and we will email you a list of ingredients.

We do make a chocolate Vegan cupcake with Vegan Vanilla Icing. The minimum order is 12 Classic size cupcakes or 24 Petite size cupcakes. We need 3 days notice for the Vegan cupcakes.

All of our products are made by hand by our Pastry Chef’s and are baked to order. Since we do not use preservatives in our products, our yummy desserts are best served sooner rather than later and at room temperature. Our cupcakes will last up to 3 days in an airtight container.

We do make chocolate gluten-free cupcakes in both Classic and Petite sizes.

All our products are made in the same commercial bakery. Though nuts are not part of every recipe, trace amounts of nuts or nut oils can be in any of our desserts.

Absolutely, our Pastry Chef’s bake generally twice a day to keep up with demand.

The size of each cupcake may vary due to the piping techniques used. However, the patty pan sizes are as follows;
Patty Pan sizes
Petite (mini) size  sponge base: 3.5cm top: 5cm height: 2.5cm
Classic (regular) size sponge base: 5cm top: 7.5cm height: 3.5cm.

Order and Payments

The cut-off time for Classic and Petite size cupcakes 12 pm the business day prior. The cut-off time for our Cakes and Celebration Cakes is 4 pm two days before.

If the flavour you have ordered is not available we will contact you to arrange a replacement flavour.

We cannot guarantee all flavours will be available at the time of ordering.

We do not take or confirm special orders via email or fax. Please note that full payment is required upfront on placing orders. We reserve the right not to accept an order. If you notice an error in the order confirmation you must notify us by phone or email by 12.00 noon the day before the order is due to be collected.

You can order and pay online through our secure website using a credit card or Paypal.

You can order and pay over the phone on 1300 769 385.

For our corporate clients, we will issue a Tax Invoice if order placed over email or phone.

We accept Cash, VISA, Mastercard, American Express, Paypal, EFTPOS and Direct Deposit.

Please email us at [email protected] with your order details (Qty, date & time etc) and the delivery addresses and we will quote your order asap.

You can pickup your order at our store on 209 Rocky Point Road Ramsgate anytime between 9 am and 4 pm Monday to Friday or Saturday between 9 am and 12 pm.

Once you have ordered the products you require click on checkout, here you will be prompted to enter either delivery or pickup for your order.

If you made an error don’t worry please contact us asap at either [email protected] or call us on 1300 769 385 and we will assist you with your order.

Deliveries

Please email us at [email protected] with your order details (Qty, date & time etc) and the delivery addresses and we will quote your order asap.

You can pickup your order at our store on 209 Rocky Point Road Ramsgate anytime between 9 am and 4 pm Monday to Friday or Saturday between 9 am and 12 pm.

Once you have ordered the products you require click on checkout, here you will be prompted to enter either delivery or pickup for your order.

If you made an error don’t worry please contact us asap at either [email protected] or call us on 1300 769 385 and we will assist you with your order.

Our Cake and Cupcake Sydney delivery service is available to the Sydney CBD and selected Sydney metro areas. Our delivery checker is available on the home page to see if we deliver to your suburb.

Deliveries are made during business hours Monday to Friday and Saturday between 9 am and 12 pm. We aim to deliver as close as possible to your chosen time. If our drivers are delayed due to unforeseen circumstances, you will be contacted as soon as possible with updated delivery time.

Vanilla Cupcakery owns and operates refrigerated vehicles and employs our own drivers and we definitely do not use couriers ensuring your delivery arrives in perfect order.

The Delivery fee is dependant on suburb chosen and displayed in our delivery checker and checkout pages.

The minimum product order is $40 to enable delivery.

We certainly do deliver to corporate clients and business.

Please include all your building details in the order form including loading dock and mailroom if applicable.

We can deliver to your reception or meet you on a specific level.

Please let us know if you are on a level that cannot be accessed by lift and our driver will contact you on arrival.

All our corporate boxes are clearly labelled with your contact details on each box.

Gluten-Free and Vegan products are boxed and labelled separately.

There is a minimum product order of $40.00 inc GST to be placed excluding delivery costs to qualify for delivery.

If you are sending a gift to an apartment, hotel or Hospital etc please ensure you provide the recipient’s contact name and a mobile number when placing the order.

We cannot deliver the order without a recipient contact number on your order form.

We will contact the recipient on the day of delivery to arrange a time they can accept the delivery.

If they do not answer we will leave a message and wait for them to contact us to arrange a suitable delivery time.

For security reasons, we cannot leave your gift unattended.

Corporate Orders

We generally make Vanilla and Chocolate cupcakes with Vanilla buttercream as a standard option, although you can request any of our 20+ flavours. There might be an additional cost for certain flavours.

We can certainly match the icing colours to your theme. Please email us any samples or images you have and we can send you photos of mockup cupcakes for your approval.

We have many packaging options for our corporate cupcakes.

We usually box our cupcakes side by side so they do not move during delivery.

The largest catering box we stock fits approximately 70 Classic (regular) size cupcakes side by side and then we have our 24 individual hole boxes and 12 individual hole boxes the 6 hole individual boxes. We also stock our window range of individual boxes and elegant clear cube boxes with single cupcake silver inserts that are available with or without ribbons.

We box our Petite (mini) size corporate cupcakes in lots of 24 cupcakes as a minimum.

To print with clarity and precision on corporate cupcakes/cakes or cookies your logo or artwork needs to be supplied to us in a JPEG, PNG, PDF or EPS format.

Please note very small text may not appear clear once resized to fit the edible discs.

Please ensure the files submitted are final and do not require any changes.

Our edible printer will print the images as are submitted to Vanilla Cupcakery.

Our edible discs are 3cm in diameter for our Petite (mini) cupcakes and 4cm round in diameter for our Classic (regular) size.

You can order online via our website link below and upload your logos as well.

You can order both Petite (mini) size and Classic (regular) size as well.

https://www.vanillacupcakery.com.au/product-category/corporate-cupcakes-sydney/

The minimum order for delivery is 12 Classic size cupcakes with logos or 24 Petite (mini) size cupcakes with logos.

You can also order via email or call us on 1300 769 385.

 

Cake Shop Ramsgate

Ramsgate Cake Shop

Our Ramsgate Cake shop is open Monday to Friday between 9 am and 4 pm and Saturday 9 am and 12 pm.

Orders can be placed instore, over the phone on 1300 769 385, via our website or via email [email protected].

Please allow 1 business days notice on cupcake orders (excluding custom cupcakes 3 days notice required)

Please allow 3 business days notice on all cake orders.