Frequently Asked Questions

What are the cupcake sizes?

The size of each cupcake may vary due to the piping techniques used. However, the patty pan sizes are as follows;
Patty Pan sizes
Petite (mini) sponge base: 3.5cm top: 5cm height: 2.5cm
Classic (regular) sponge base: 5cm top: 7.5cm height: 3.5cm

Who can I contact for assistance or questions with my order?

Please email us: orders@vanillacupcakery.com.au or call 1300 769 385 for assistance.

Which payment methods does Vanilla Cupcakery accept?

We accept Cash, VISA, Mastercard, American Express, Paypal, EFTPOS and Direct Deposit.

When do I need to place my order?

The cut-off time for Classic and Petite size cupcakes 12 pm the day prior. The cut-off time for our Cakes and Celebration Cakes is 4 pm two days before. If the flavour you have ordered is not available we will contact you to arrange a replacement flavour.

We cannot guarantee all flavours will be available at the time of ordering.

We do not take or confirm special orders via email or fax. Please note that full payment is required upfront on placing orders. We reserve the right not to accept an order. If you notice an error in the order confirmation you must notify us by phone or email by 12.00 noon the day before the order is due to be collected.

If you wish to cancel your order for any reason, you must notify the relevant branch by telephone before 12:00 noon the day before your order was due to be picked up.

Can I place my order over the phone?

We are pleased to take your order in-store during the following times: Monday to Friday 9 am to 4 pm and Saturday 9 am to 12 pm. For custom orders please make an appointment with our consultants.

How do I care for my Vanilla Cupcakery order?

All of our products are made by hand by our Pastry Chef’s and are baked to order. Since we do not use preservatives in our products, our yummy desserts are best served sooner rather than later and at room temperature. Our cupcakes will last up to 3 days in an airtight container.

Can those with nut allergies or other food allergies eat Vanilla Cupcakery products?

All our products are made in the same commercial bakery. Though nuts are not part of every recipe, trace amounts of nuts or nut oils can be in any of our desserts.

Do you make gluten-free cupcakes?

We do make chocolate gluten-free cupcakes in both Classic and Petite sizes.

Do you accept special orders?

We accept special orders, so please call 1300 769 385 or email orders@vanillacupcakery.com.au to discuss your special order needs.

Having trouble ordering online?

If for any reason you are unable to place your order, please call 1300 769 385, for assistance.

Do you deliver?

Our Cake and Cupcake Sydney delivery service are available to the Sydney CBD and Sydney metro areas. Our delivery checker is available to see if we deliver to your suburb.  Deliveries are made during business hours Monday to Friday and Saturday between 9 am and 12 pm. We aim to deliver as close as possible to your chosen time. If our drivers are delayed due to unforeseen circumstances you will be contacted as soon as possible with updated delivery time.

Vanilla Cupcakery owns and operates refrigerated vehicles and employs our own drivers and we definitely do not use couriers ensuring your delivery arrives in perfect order.

A delivery suburb checker is on our home page allowing you to check if we deliver to your suburb.

Delivery fee is dependant on suburb chosen.

The minimum product order is $40 to enable delivery.

Gift Deliveries?

If you are sending a gift to an apartment, hotel or Hospital etc please ensure you provide the recipient’s contact name and a mobile number when placing the order. We will contact the recipient on the day of delivery to arrange a time they can accept the delivery. For security reasons, we cannot leave your gift unattended.

Corporate Deliveries?

Please include all your building details in the order form including loading dock and mailroom if applicable. Please let us know if you are on a level that cannot be accessed by lift and our driver will contact you on arrival.

All our corporate boxes are clearly labelled with your details on each box.

Gluten-Free and Vegan products are boxed and labelled separately.

Corporate Cupcake storage?

Please do not store your corporate logo/image cupcakes in the fridge.

Please place the cupcakes in a cool place in the box provided.

No refrigeration required.

Corporate Logo or Image files?

You can upload two of your brand logo’s or images directly on the product page using the Choose file icon.

Alternatively, you can email your brand logos or images to orders@vanillacupcakery.com.au.

We accept many file formats including jpeg, png, gif, pdf, ai or eps files.

Please ensure the file is high resolution.

The two sizes we print on are 3 cm round for our Petite (mini) size cupcakes and 4 cm round for our Classic (regular) size cupcakes.

We can also cut the images in rectangle and square shapes on request.

We place your printed images on a fondant disc to prevent any discolouring or smudging.