Frequently Asked Questions

What are the cupcake sizes?

The size of each cupcake may vary due to the piping techniques used. However, the patty pan sizes are as follows;
Patty Pan sizes
Petite base: 3.5cm top: 5cm height: 2.5cm
Classic base: 5cm top: 7.5cm height: 3.5cm
Celebration base: 12cm top: 15cm height: 7cm total height: 18cm

6 inch Cakes

Who can I contact for assistance or questions with my order?

Please email us: or call 1300 769 385 for assistance.

Which payment methods does Vanilla Cupcakery accept?

We accept VISA, Mastercard, American Express (3% surcharge) and Paypal. Credit card account will be charged when order is placed.

When do I need to place my order?

The cut-off time for classic sized cupcakes ordering is 10am the day before. The cut-off time for petite cupcakes and celebration cakes is 4pm two days before. If the flavour you have ordered is not available we will contact you to arrange a replacement flavour.

We cannot guarantee all flavours will be available at time of ordering. Once your order has been received we will contact you to confirm your order.

We do not take or confirm special orders via email or fax. Please note that full payment is required upfront on placing orders. We reserve the right not to accept an order. If you notice an error in the order confirmation you must notify us by phone or email by 12.00 noon the day before the order is due to be collected.

If you wish to cancel your order for any reason, you must notify the relevant branch by telephone before 12:00 noon the day before your order was due to be picked up.

Can I place my order over the phone?

We are pleased to take your order in-store during the following times: Monday to Friday 8:30am to 4:00pm and Saturday 9am to 2pm. For custom orders please make an appointment with our consultants.

How do I care for my Vanilla Cupcakery order?

All of our baked goods are made by hand and baked to order. Since we do not use preservatives in our baked goods, our desserts are best served sooner than later and at room temperature.

Can those with nut allergies or other food allergies eat Vanilla Cupcakery cupcakes?

All our baked goods are made in the same bakery. Though nuts are not part of every recipe, trace amounts of nuts or nut oils can be in any of our desserts. We use eggs, butter, cream and flour in our baked goods.

Do you make gluten free cupcakes?

We make gluten free cupcakes.

Do you accept special orders?

We accept special orders, so please call 1300 769 385 or email to discuss your special order needs.

Having Trouble ordering online?

If for any reason you are unable to place your order, please call 1300 769 385, for assistance.